Category Archives: Shipping Questions
If you wish to expedite shipping for your order, you can choose between a 2-day or 3-day option from our website. Provided that we receive your order by noon Pacific Time, your order ships that day. Remember that UPS doesn’t count Saturday as a normal delivery day. So as an example of which method to […]
Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation via email when your order has shipped and tracking information within 24-48 hours of shipment.
Returns are handled manually by requesting via replying to any of your confirmation emails, by our contact page or by calling us 800-786-3197 x702. You have 6 months to return your purchase if you’re not completely happy. Please contact us and we will issue you a Return Authorization Number (RA#). Use this number on your […]
When an order is shipped, a notification email is automatically generated and delivered to the email address associated with your order. The tracking information is included in this email. If you can’t find the shipping notification email, please check your Spam folder. If you still can’t find it, please contact us.
When you place an order online with us, our automated shopping cart system registers your order, gives you a receipt page with a unique order number, and generates an order confirmation email. Once your order number is generated, our backend process also begins. Once it gets started, you will receive another automatic email letting […]